by Garima K. | Nov 2, 2017 | Blog, Customer Service & Loyalty
Most retailers put a lot of time and effort into attracting new customers. It makes sense: you need customers to buy your products and sustain your business. However, generating more sales from existing customers is a more efficient, less expensive way to...
by Garima K. | Sep 27, 2017 | Blog, Customer Service & Loyalty, Industry Trends
We have come a long way on the journey from the Pony Express to Federal Express From: “I wonder if the courier died?” To: “FedEx received the Package” FedEx, UPS, and even the US Postal Service, provide their customers with real-time shipment...
by Garima K. | Sep 5, 2017 | Blog, Order Management System, Customer Service & Loyalty, Conversion and Optimization, Marketing and Merchandising
Every merchant wants to: Convert first time shoppers into loyal customers Increase the lifetime value of their customers (CLTV) Reduce customer acquisition costs as a percentage of CLTV The most direct way to gain repeat business is for customers to subscribe to...
by Garima K. | Aug 9, 2017 | NonBlog, Inventory Management, Slideshare, Omni-channel Commerce, Customer Service & Loyalty
Amazon is capturing the lion’s share of U.S. ecommerce growth. In 2016, they generated more than half of all U.S. ecommerce growth in 2016. How can any ecommerce business compete? What does your business have that Amazon doesn’t? Stores. If you’re a bricks and clicks...
by Garima K. | Jul 24, 2017 | NonBlog, Omni-channel Commerce, Customer Service & Loyalty, Whitepaper
There is growing evidence that consumers like to shop across multiple channels, and the ones that do drive the biggest profits for retailers. Nearly all of the largest retail chains in the U.S. are taking notice—throwing time and money into omnichannel technologies...
![Building an Effective Digital Loyalty Program in the Amazon Age [Free Webinar]](https://www.pulse-commerce.com/wp-content/uploads/Customer-Loyalty-Programs-750x300.png)
by Garima K. | Jun 28, 2017 | NonBlog, Customer Service & Loyalty, Webinar, Online Marketplaces
Did you know that you can boost your revenues by 95% if you increase customer loyalty by 5%? In fact, it is seven times more costly to acquire a new customer than to retain an old one. Companies like Amazon and Nordstrom know that investments in loyalty pay...
