The New Role of Order Management Software in Inventory Optimization, Customer Satisfaction and Profit Margins

Last updated on August 01, 2017

Current systems can’t keep up. Most mid-market retailers are running one system for the Point of Sale (POS), another for inventory, another for ecommerce, and still another for warehouse management and fulfillment & shipping. Which one do we go to when the customer calls about an online order? What happens when the contact center rep is asked, “which store has the item in inventory?”

In real life? That contact center is logging in and out of one system after another, trying to figure out how to handle the issue.

Boston Retail Partners suggests that, to create a single unified platform using the systems already in place, the most important component is to add a middleware layer, Order Management Software, that connects the dots.

In our white paper, we outline the critical new role that order management software plays in:

Optimizing inventory
Improving customer satisfaction
Increasing profits

It includes the compelling case study of a growing mid-market retailer that implemented an OMS to dramatically change the trajectory of their business on all 3 fronts – inventory management, customer satisfaction, and profits.

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Download it now to learn why mid-market retailers are turning to Order Management Software to optimize inventory, improve customer satisfaction & increase profits.

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Written By:

Jeremy Stewart

Jeremy Stewart leads customer success at Cahoot, helping merchants achieve high-performance logistics through smart technology and process optimization. With a background in both ecommerce operations and client services, Jeremy ensures that every merchant using Cahoot gets measurable results—whether they’re scaling from one warehouse to many or managing complex returns.