Industry Trends Archives - Page 5 of 6

Shopify Unite 2019

At Shopify Unite, partners and developers from around the world come together for three days of conversation about the future of commerce, connection to like-minded peers, and celebration of shared achievements. Attendees will hear from Shopify leadership, get an exclusive glimpse at product roadmaps, and explore the opportunity ahead.

If you’re a Shopify Partner or Shopify Developer, this conference is for you!

This three-day conference is for Shopify Partners and Shopify Developers who build apps and custom integrations, or who work with Shopify merchants providing services like web design, development, marketing, business strategy, and more.

Turn Returns Into New Revenue

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Traction Conference 2019

Traction Conference brings you actionable strategies and tactics for supercharging your growth, straight from founders and leaders of some of the fastest growing companies like Google, Twentieth Century Fox, Reddit, LinkedIn, Slack, Trello, Github, New Relic, Box, SendGrid, Grammarly, Bumble and much more.

Plus you get to network with and get on a first-name basis with Fortune 500 leaders, high-growth startup founders, leading investors, and major media.

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Cut shipping expenses by 30% and boost profit with Cahoot's AI-optimized fulfillment services and modern tech —no overheads and no humans required!

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Turn Returns Into New Revenue

Convert returns into second-chance sales and new customers, right from your store.

Meet Pulse Commerce at IRCE 2019

IRCE’s conference offers strategic educational sessions on the topics that matter to you most. With over 130 sessions covering various topics and trends, your needs are met at IRCE. The exhibit hall features 600+ top solution and technology vendors, ready to help your business succeed in every facet.

If you are making your way to IRCE this year, come stop by Pulse Commerce’s booth #1111. We invite all growth-minded merchants to come talk to us about industry best practices and explore how we can improve their business performance.

Schedule a Meeting

Slash Your Fulfillment Costs by Up to 30%

Cut shipping expenses by 30% and boost profit with Cahoot's AI-optimized fulfillment services and modern tech —no overheads and no humans required!

I'm Interested in Saving Time and Money

Turn Returns Into New Revenue

Convert returns into second-chance sales and new customers, right from your store.

Leading Industry Analyst Forrester Adds Pulse Commerce to Omnichannel OMS Report

Pulse Commerce has been included in the “Now Tech: Omnichannel Order Management Systems, Q2 2018” report by a leading industry analyst. The report can be utilized by retailers to select from a diverse set of vendors and understand the value they can expect from an omnichannel OMS provider. We are very excited to be a part of this chosen list of vendors.

Per Forrester – You can use an omnichannel order management system (OMS) to provide enterprise-level inventory visibility and distributed order management, customer order management, and store fulfillment. But to access these benefits, you’ll first have to select from a diverse set of vendors — vendors that vary by size, target market, geography, and vertical market focus. Digital business pros should use Forrester’s Now Tech report to understand the value they can expect from an omnichannel OMS provider and select vendors based on size and target market.

Download the Report

Turn Returns Into New Revenue

Convert returns into second-chance sales and new customers, right from your store.

Pulse Commerce Wins Customer Service of the Year Stevie Award

March 5, 2018 – Bridgeport, CT – Pulse Commerce, the leading cloud platform for Order & Inventory Management, announced today that it won a prestigious Stevie Award for Customer Service Department of the Year. The company was awarded Stevie’s 2018 Silver Award in recognition of the innovations added to its client services department over the last year, and for its continuous commitment to provide best in industry customer service.

Pulse Commerce earned a Silver this year through a number of customer service innovations:

Support process overhaul – Rebuilt the entire support process from scratch, with automatic ticket prioritization based on issue severity and SLA due date (service level agreement). With automated ticket prioritization, agents avoid constant review and re-review of open tickets to determine which one to resolve next. Efficiency and productivity have improved dramatically, virtually eliminating ‘stale tickets’ that accidentally stay open too long.
All new Help Center – launched a completely redesigned multi-media Help Center with a modern and streamlined experience, faster navigation and easier discoverability. Pulse Commerce more than doubled the size of its online knowledgebase, which now includes over 250 fresh articles and videos. Pulse Commerce also introduced a mechanism for accepting new Help article and video tutorial requests from clients, ensuring that the most relevant content is being added to the new Help Center.
Faster and more convenient ticket management – added a brand-new Ticket Manager directly within the Pulse Commerce Admin Panel. Merchants now manage all Support Requests from a single online dashboard, where they can search their organization’s tickets, view status, and update ticket content.
After-hours service improvements – Pulse Commerce’s customer service department integrated Slack for teams, enabling faster and more reliable after-hours priority incident resolution. In concert with the 8×8 Voice Over IP system, the team is empowered to take calls from anywhere, using any device. The combination of these technologies working seamlessly together enables full-time emergency customer support, living up to the company’s promise of providing exceptional customer support at all times.

More than 2,500 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition. Winners were determined by the average scores of more than 150 professionals worldwide in seven specialized judging committees.

”

I’m very proud of our client services team, led by Jeremy Stewart. Thanks to the team’s relentless customer focus and innovative solutions, our clients have enjoyed marked improvements in their experience. Average daily new ticket creation was reduced by 40% and our customer satisfaction rating is now at 98%.

~Manish Chowdhary

CEO, Pulse Commerce

”

All of our Stevie Award winners should be proud of their achievements. Independent professionals around the world have agreed that their accomplishments are worthy of our public recognition.

~Michael Gallagher

President, Stevie Awards

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About Pulse Commerce
Pulse Commerce is the leading cloud platform for enterprise order & inventory management, empowering retail leaders with unprecedented visibility and control of inventory, orders and customers. Retailers rely on Pulse Commerce to improve order turnaround, increase customer satisfaction, and optimize inventory control and fulfillment costs.

About the Stevie Awards
Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 10,000 entries each year from organizations in more than 60 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.StevieAwards.com.

Written By:

Indy Pereira

Indy Pereira helps ecommerce brands optimize their shipping and fulfillment with Cahoot’s technology. With a background in both sales and people operations, she bridges customer needs with strategic solutions that drive growth. Indy works closely with merchants every day and brings real-world insight into what makes logistics efficient and scalable.

Turn Returns Into New Revenue

Convert returns into second-chance sales and new customers, right from your store.

[Webinar] Prep for Holiday Fraud in Online Apparel and Accessories

Turn Returns Into New Revenue

Convert returns into second-chance sales and new customers, right from your store.

Pulse Commerce CEO invited to speak at 2018 Ecommerce Operations Summit

This year’s Summit is a 3-day event, laser focused on optimizing direct-to-consumer and omnichannel operations and fulfillment. Pulse Commerce’s platform enables mid-market B2C and B2B merchants to deliver superior omnichannel experiences across all channels. The Summit is an ideal audience for the Pulse Commerce message.

Many ecommerce retailers see a customer’s first purchase as the final step of the buyer journey. We work with smart merchants who see the first order as the beginning of a life long customer relationship. Thus they build operations to embrace the entirety of the customer experience – delivery, shipping updates, order modification, returns, ongoing connection and loyalty, and much more.

The Pulse Commerce platform, helps mid-market retailers manage their orders and inventory efficiently turn orders around faster, increase inventory turns, and improve cash flow. Through our work with clients, we’ve seen first hand how retailers deliver omnichannel post-sales experiences by maintaining a real-time view of all orders, inventory, products, and customer history across all ecommerce channels (website, marketplaces, drop-shipping) and fulfillment centers.

These insights inspired us to conduct a research study to quantify the impacts of exceptional post-sale ecommerce experiences.

We will share our insights at the conference, with a presentation titled, “The Post-Purchase Retail Experience: Winning After the Delivery.”

Slash Your Fulfillment Costs by Up to 30%

Cut shipping expenses by 30% and boost profit with Cahoot's AI-optimized fulfillment services and modern tech —no overheads and no humans required!

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Our study is designed to uncover the Impact of different service and customer experience programs on merchant growth rates and sales.

- Loyalty Programs and Reward Types
- Returns Window, Days to Refund and Return Shipping Costs
- Days to Shipment, Days to Delivery
- Emails, Physical Package and Packing Slip Branding and Marketing
- Returns Customer Service Experience

We hope you can join us at the event!

Turn Returns Into New Revenue

Convert returns into second-chance sales and new customers, right from your store.

Pulse Commerce Named 2018 Top Commerce Platform Provider

October 10, 2017, Bridgeport CT – For the 2nd year in a row, the editors of Multichannel Merchant named Pulse Commerce a Top Commerce Platform. With a mission to help omnichannel, ecommerce and direct-to-customer merchants sell and deliver products more effectively, the editors carefully curated a select group of best-in-class providers for the 2018 Top Commerce Platform awards, choosing companies that are “very experienced with unified commerce technology.”

Pulse Commerce’s Order and Inventory Management Platform enables mid-market merchants to deliver amazing omnichannel experiences. The platform unifies existing commerce systems, creating a single view of all orders, inventory, customers, products, and promotions across all sales channels and fulfillment centers.

The cloud-based platform was selected for its profound impact on both B2B and B2C merchants, providing a fast track for retailers, wholesalers and brand manufacturers to move from running multiple business silos to a unified commerce approach. Retailers can add Pulse Commerce as the final piece to the omnichannel puzzle, instead of “ripping and replacing” their entire existing commerce technology stack.

The Inventory Management Software module provides deep insights into inventory, along every dimension – by store, by channel, by sku, and more – so retailers can increase inventory turns, profits, and cash flow. The Order Management System helps retailers turn orders around faster while intelligently routing orders to optimize inventory and fulfillment costs.

Slash Your Fulfillment Costs by Up to 30%

Cut shipping expenses by 30% and boost profit with Cahoot's AI-optimized fulfillment services and modern tech —no overheads and no humans required!

I'm Interested in Saving Time and Money

With omnichannel retail becoming the new normal, and unified commerce becoming technology table stakes for retailers, Multichannel Merchant felt it was important to designate commerce platforms that can help merchants elevate their game to compete, and win, in today’s cutthroat retail environment.

We purpose built our Order and Inventory platform to deliver Enterprise strength capabilities and features to mid-market merchants, so they can compete on an even playing field with the world’s largest retailers. Our cloud-based platform and robust APIs unleash the power of our clients’ existing technology, without placing a heavy burden on their IT resources. Clients can focus on merchandising, marketing, sales, and fulfillment while we take care of upgrades, uptime, PCI compliance, security, and much more.

Our customers can also leverage their brick-and-mortar stores as additional fulfillment centers, cutting down on safety stock requirements and increasing inventory turns and cash flow. Our technology changes the game for our clients.

Manish Chowdhary
CEO, Pulse Commerce

About Multichannel Merchant
Multichannel Merchant connects sellers of merchandise direct to customer across multiple channels. They provide the insights, best practices and community merchants need to optimize their customer experiences through improved marketing, ecommerce and operations.

Turn Returns Into New Revenue

Convert returns into second-chance sales and new customers, right from your store.

How Smart Retailers Use Data to Grow Profitably [Webinar]

Click here to watch on-demand Webinar Data and analytics are the oil of the Internet Age. More and more retailers of all sizes are using data and analytics to improve operations and decision-making. Without this oil, it’s impossible to keep your retail engine running in the race with Amazon and Walmart. In fact, as of August 2017 over 6,300 2017 U.S retail store closings had been announced.

Slash Your Fulfillment Costs by Up to 30%

Cut shipping expenses by 30% and boost profit with Cahoot's AI-optimized fulfillment services and modern tech —no overheads and no humans required!

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To survive in this environment, retailers must analyze and manage against key performance indicators (KPIs) to continuously improve service levels, cut inventory costs, increase conversions, sales, average order values and much more. The good news for middle market merchants is that the data analysis capabilities they need are readily available. Not long ago, the required data and analytics were available only to much larger retailers.
BI-chart-webinar

Amazon + Walmart = Higher service levels + lower prices = Lower Margins

As a result, the retail landscape is changing at a meteoric pace. These companies have increased customer expectations and the cost of delighting consumers. At the same time, they’ve cut costs and continue to grow while maintaining razor thin margins. The impact? Extinction level events are happening thousands of times per year.

Watch our on-demand webinar, How Smart Retailers Use Data to Grow Profitability, to see how mid-market retailers like you can analyze your data and KPIs to increase sales, increase inventory turns, reduce working capital requirements and increase profitability.

This webinar, hosted by Pulse Commerce’s CEO, Manish Chowdhary, and Juno Active’s Jim Nekola, covers:

Important KPIs to track and improve:

Sales KPIs
Order and Inventory KPIs

Important levels of analysis

Store and channel level KPIs and benchmarks
Category, item and sku level KPIs

Critical decisions and their impacts

Which products are driving growth and which are a drag on profits?
Which items should be pruned from the catalog?
Which items should we promote more aggressively?

Juno Active Case Study

How a women’s plus size activewear retailer increases profits with KPI and data analytics
Reports and KPIs for sales, orders and inventory
Critical decisions

Watch it now for some pragmatic tips to help you get ahead of the competition.
Watch On-Demand Webinar

Turn Returns Into New Revenue

Convert returns into second-chance sales and new customers, right from your store.

The New Role of Order Management Software in Inventory Optimization, Customer Satisfaction and Profit Margins

Current systems can’t keep up. Most mid-market retailers are running one system for the Point of Sale (POS), another for inventory, another for ecommerce, and still another for warehouse management and fulfillment & shipping. Which one do we go to when the customer calls about an online order? What happens when the contact center rep is asked, “which store has the item in inventory?”

In real life? That contact center is logging in and out of one system after another, trying to figure out how to handle the issue.

Boston Retail Partners suggests that, to create a single unified platform using the systems already in place, the most important component is to add a middleware layer, Order Management Software, that connects the dots.

In our white paper, we outline the critical new role that order management software plays in:

Optimizing inventory
Improving customer satisfaction
Increasing profits

It includes the compelling case study of a growing mid-market retailer that implemented an OMS to dramatically change the trajectory of their business on all 3 fronts – inventory management, customer satisfaction, and profits.

Slash Your Fulfillment Costs by Up to 30%

Cut shipping expenses by 30% and boost profit with Cahoot's AI-optimized fulfillment services and modern tech —no overheads and no humans required!

I'm Interested in Saving Time and Money

Download it now to learn why mid-market retailers are turning to Order Management Software to optimize inventory, improve customer satisfaction & increase profits.

Download Whitepaper

Written By:

Indy Pereira

Turn Returns Into New Revenue

Convert returns into second-chance sales and new customers, right from your store.

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